Cancellation and Refund Policy

1. Order Cancellation

You may request to cancel your order before it has been processed or shipped. To cancel your order, please contact our customer support team immediately with your order details.

If your order has already been processed or shipped, we will not be able to cancel it, and you will need to initiate a return once you receive the order.

We reserve the right to cancel your order if we suspect any fraudulent activity or if the product is no longer available.

2. Return and Refund Policy

2.1 Eligibility for Returns

To be eligible for a return, the product must be unused, in the same condition that you received it, and in its original packaging. You must initiate the return within 14 days of receiving your order.

Certain items may not be eligible for return, including:

• Products that have been used or damaged by the customer.
• Products that are not in their original condition or packaging.
• Custom or personalized items.

2.2 Return Process

To initiate a return, please contact our customer support team with your order details and reason for the return. Our team will provide you with instructions on how to return the product.

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed within a certain amount of days, depending on your payment method.

2.3 Refunds

If your return is approved, we will process a refund to your original payment method. The refund amount will exclude any shipping costs paid, unless the return is due to our error (e.g., wrong or defective product).

Please note that the time it takes for the refund to reflect in your account may vary depending on your bank or credit card issuer.

3. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact our customer support team with your order details and photos of the damaged item.

Exchanges are subject to product availability. If the item is not available, we will offer you a refund or an alternative product of equal value.

4. Shipping Costs

You will be responsible for paying for your own shipping costs when returning a product, unless the return is due to our error. Shipping costs are non-refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund if applicable.

5. Non-Returnable Items

Certain products cannot be returned, including:

• Perishable goods such as food items.
• Gift cards.
• Downloadable software products.
• Health and personal care items.